JD: Providing Voice support to IBM Internal End Users and External
Commercial
Account End Users across North America, EMEA & AP. The job
will require you to
handle inbound calls / emails / chats regarding technical
issues for end users. |
| Remote Infrastructure support delivery |
| Perform problem cause analysis |
| Resolve routine customer problem |
| Ability to Identify Opportunity & Implement Process Improvements |
Has technical experience and skills in the areas of problem determination,
creativity and
analysis. |
Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options
and
troubleshooting |
| Browser Support - Internet Explorer |
| Strong computer skills required |
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token
Ring, Ethernet,
LAN/WAN |
| Excellent oral and written communication skills. |
| Excellent customer service orientation |
Neutral accent
Desired skills:
| Ability to identify basic hardware parts and aware of basic hardware concepts |
| User level familiarity with at least one e-mail client - Outlook, Notes etc.. |
| Skilled in commercially standard software applications and major desktop
operating systems. |
| Awareness of basic networking concepts and technologies. |
Questioning skills /probing skills, as relevant to the issue and level of the
caller
Require:
| Any
Graduate (10+2+3), Any Post Graduates, Diploma Holders
(10+3) |
Fluency In Communications Skills (both spoken and written)/ soft skills
Campus: will be notify soon
Interested students are requested to register their name through online
(www.sxccal.edu- Placement Cell - Registration for Campus Drive).
Last date of registration: February 10, 2014
*** With out Placement Hall Ticket you are not allow to sit for the drive. |
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