AMAZON

For 2014, 2015, 2016 batch

Amazon.com – we hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

Join us on our journey to be Earth’s Most Customer Centric Company.

Location of Job: Hyderabad

Profile 1: Seller Support

Eligibility: Graduation

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

·         Demonstrates effective, clear and professional written and oral communication.

·         Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

·         Builds Platform and business knowledge to better serve sellers

·         Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

·         Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

·         Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

·         Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

·         Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

·         Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

·         Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts    

Compensation Details: INR 2, 74,000 pa to INR 3, 80,000 pa

Benefits:-

• Free Transport Facility
• Night Shift Allowance
• Sodexo Meal Coupons
• Over Time benefits
• Health Insurance benefits for Self and Dependents
• 
  

Profile 2: Customer Service Associate

Eligibility: 10+2

Job of Customer Service Associate involves communicating with customers through different mediums (Email, Chat and Phone) by utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment

Skills: Amazon is looking for candidates with:

·         Excellent communication (written and verbal)

·         Comprehension and problem solving skills

·         Familiarity with MS-Office, Internet Explorer

·         Good typing skills.

·         Willing to work in a 24*7 environment

Compensation Details –

Full Time:

·         Email : INR 1,73,000 pa

·         Chat : INR 1,95,000 pa

·         Voice (India) – INR 2,10,000pa

·         Voice (International) – INR 2,50,000 pa

Benefits:-

·         Free Transport Facility

·         Night Shift Allowance

·         Sodexo Meal Coupons

·         Over Time benefits

·         Performance Incentives – Only for Full time Employees

Date of Interview: August 20, 2016

Time: 9 am to 1 pm (reporting 8.30 am)

Address of the Venue:

Techno India Group,

EM 4/1, Sector V, SALT LAKE

Kolkata - 700091.

All the best........