CAPGEMINI

Interview Date- 14^th September 2015 (Monday)

Time- 12:00P.M. – 3:00P.M

Documents Required:

1) Updated CV
2) 2 passport size photographs
3) Photo id proof
4) Copy of interview call letter (printout of this mail)

Contact Person: Deepti Pillai

Address:  Capgemini "India" | KOLKATA

Unitech Infospace Complex, Tower A3

1st Floor, New Town, Rajarhat, Kolkata - 700156

Job Specification

·         Remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.

·         Basic IT and technical knowledge. (desktop troubleshooting skills)

·         Basic network knowledge and troubleshooting skills.

·         Ability to interpret technical information and present it in simple terms for a less technically aware audience

·         Contextual ticket prioritization understanding.

·         Understanding of the range calculation in terms of ISC related reductions (E2E, negative demand reduction)

·         Understanding of the client benefit and loss matrix

·         Basic business process knowledge.

·         Understanding of the business value stream.

·         Understanding and practical usage of A3.

·         Should be a fast learner.

·          Eagerness to resolve an issue

·         Logical bend of mind

·         Capability to multitask

·         Participate in a small, experienced, energetic team

·         Openness to learn

·         All other responsibilities as assigned.

·         Strong Knowledge of MS Office 2007/2010 (Excel (Including VBA / Macro), Word, PowerPoint, SharePoint, Outlook, Internet Explorer)

·         Strong Knowledge of Window 7 and Windows 8

·         Capability of Troubleshooting Technical Issues and resolving in proper time

·         Solution searching capabilities for technical issues

·         Multi – tasking capability. Other skills:

·         Ability to adapt quickly to an existing, complex environment.

·         Ability to quickly learn new concepts and projects is necessary.

·         Candidate should be a self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship management skills. Location: Kolkata Experience: 1 to 3 years Primary Skills (Must have)

·         Good communication skills and have excellent command over both written and spoken English.

·         Should be able to lead a conversation and take control of conversation.

·         Willing to work in a 24 x 7 environment. Calculated Billable External Additional Position SO owner emp id 54115

Primary Skills (Must have)

• Fresh Graduate - BCA/BBA/B.Sc/B.Com/B.A/BHM/MA/M.Com/Diploma– (Fulltime only) with 50 % marks all throughout.
• B.Tech/M.tech/MCA/M.Sc/MBA need not apply
• Excellent communication skills ( written+ spoken)
• Strong Knowledge of MS Office, PowerPoint,  Internet Explorer)
• Strong Knowledge of Window 7 and Windows 8
• Willing to work in 24x7 shifts including night shifts.