MERLIN GROUP

Merlin Group. Merlin is one of the leading and premium real estate developers in India, having to its credit, over the past three decades, number of prestigious Residential & Commercial Complexes, Office Buildings and Township in Kolkata, Chennai, Pune, Bhubaneswar, Raipur, and Ahmedabad and has now also extended its activities to Shopping Malls, Townships, Clubs, Hospitality sector etc.

We would like to have an association with you for our manpower requirement and training of our existing employees for their further development as well as organizational development of all levels like Front Office Executive, Chef, Housekeeping, Steward, Reservation Associate, Promotion Assistant, Sales & Marketing Executive, etc.  Presently we have requirement for the following posts which are mentioned below:-

Name of the Post: - Guest Relation Executive for Acropolis Mall (No of Posts-2)

Required: Fresh Graduate from any department

Job Profile:-

v  To ensure that all policies are strictly adhered to by all retailers as per the prescribed Mall Regulations.

v  To ensure that all retailers follow the set safety measures and practices as prescribed by the Mall management.

v  Keeping a vigil over customers activities and prohibit activities like bringing pets, videography, carrying dangerous objects.

v  Guiding customers wherever necessary.

v  Monitoring stock movement within the mall premises as per the set regulations by the Mall management.

v  Reporting any infrastructure related safety hazards to the concerned departments for rectification.

v  Attend and report any emergencies that may occur during mall trading hours.

v  Attend and channelize retailer queries & complaints to concerned departments, if any.

v  Attend and channelize customer queries & complaints to concerned departments, if any.

v  Monitor mall signage are displaying correct information and escalate to make corrections if required.

v  Monitor Digital Display functionality and escalate if necessary.

v  Handling guest complaints and concerns in an efficient and timely manner.

v  Overseeing VIP guests, arrivals and departures. 

v  Coordinating and multi-tasking job duties in a busy environment.

PREREQUISITES:

Good guest interaction skills, Good listening skills, Sound decision making, Good interpersonal and communication skills, Leadership/People management.

  

Interested students are requested to mail their RESUME at: shyamal@merlinprojects.com

Last date: October 10, 2018