We are hiring for a Business Operations Generalist Role at Better Ed. We would request you to float this opportunity with those who had graduated in the years 2019 & 2020. The candidate will report directly to the Head of Customer Success & Operations.
Ideally, the candidate is expected to have 1 year of experience in Operations / Account Management / Client Management or client servicing / or related areas.
The role will be remote until things normalize. The compensation range will be 5 lakhs - 7 Lakhs pa.
We do not allow fresher applications for this role. Applicants can apply through the following link: https://forms.gle/
- Name of the Company: Better Ed
- Eligible Course [B.Com. (Hons.)/B.A. (Hons.) Economics/Both] : All Undergraduates
- Eligible Graduation Year: 2019 & 2020
- Designation: Business Operations Generalist
- Job Description: Refer JD
- Location: Remote.
- Expected CTC and CC : 5 to 7 lpa
- Tentative Process: Refer JD
- Link/Email ID through which applicants can apply: https://forms.gle/
niZQ7KEXkiMHZ5M37 - Deadline for receiving applications: September 5, 2021
***Our Mission
All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it.
We truly believe that education needs to develop the whole being, and exploration of broad
interests is key for originality.
At Better, we are working hard to be the world's most loved extra-curricular platform & build the
future of passion. We are here to do the best work of our lives, and together, we hope you are too.
Come & help shape the future of inspiration & passion. As an early team member, you get to shape
our Customer Success function, and help us deliver an 11 star experience to all our customers
through a SaaS like Relationship based approach.
Team
We are a team that is maniacally customer obsessed & building products that consumers love.
The plumber in chief, Subramanya Sharma (Subba), was recently CPO & CMO @ Cleartrip
helping build one of the most loved consumer companies in the region. He was also instrumental
in taking Cleartrip global (8 countries) & creating global high quality products in an increasingly
flat world.
We want to recreate the magic, and build the same customer obsession & product culture here.
What is it like working at Better? Find out more on what we love, how we build products & books
we dig.
About the role
● As an initial member of the customer success and operations team, you'll be expected to
setup repeatable processes and helping us scale the function as we grow
● High empathy towards customer problems while catering to customer requirements.
● Deliver a 11* customer experience on all touchpoints.
● Handle both pre-purchase & post purchase interaction with the customers
● Partner with the product team to enable ground level learnings and ensure that customer
interests are met.
What are we looking for?
● 1+ years working in Customer Success or an Account management or client operations role
● Excellent customer relationship management skills
● Excellent verbal & written communication skills. You can explain complex issues in simple
terms and adapt your tone for different customers.
● You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
● You nurture customer relationships and don't view them as transactional emails/calls.
● You are somebody who shares the same ethos.
Bonus
● You've an interest in education & kids.
● You have interests outside work, in art, music or any performing art.
What is our interview process?
● An initial 30 min call to understand each other at a high level.
● Work on a case study or assignment together to ensure a good match.
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