Customer Operations Associate: Job description
We are very excited to introduce the role of 'Community operations: Associate' for you. Kindly find the details below:
Why Headout?
Headout is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations to solve a huge basic human problem: how do we have a good time?
We’re growing rapidly with over $200M in annualized sales, 150,000 monthly transactions, and profitable unit economics. We are backed by some of the finest investors in Silicon Valley & India. Learn more about us at https://www.headout.com
We at Headout, want our guests to have the best and the most seamless experience ever and want to find new ways to ensure it happens. We’re looking for 'Community operations: Associate' with the ability and passion for understanding various ways of fulfillment and building solutions along with catering to guest-centered problems that are created at the intersection of human behavior and technology. You should also be capable of working with a fast-growing passionate, young, and talented team. We love folks who have a sense of humor and know how to have fun.
Dream, build and iterate. That's our mantra. Because good just isn't good enough.
The role
Making sure real-time that our guests receive their final vouchers for the bookings they make on our website.
To become a bridge between our supply partners and guests.
Working on creating a seamless process regarding the fulfillment of the bookings we receive.
Handling guest queries, problems and guiding them in the correct direction via chats, calls, and emails
Ability to solve escalations from our guests and supply partners on various platforms.
Ability to solve any problem internal or external to make the experience of our guests spotless/to make internal processes more efficient.
Other details
Our office is open 24/7 around the week accordingly we would expect you to work around different shift timings (morning/afternoon/evening/night) on a rotational basis.
Week offs are also on a rotational basis and keep changing every 2 months.
CTC offered- 4.2 LPA
Tentative joining date- September 13, 2021.
If you would like to go forward with the hiring process kindly send your resume to heena@headout.com for more details.
Last date: August 31, 2021
No comments:
Post a Comment