BETTER ED

 2021 Graduates

Probation Period - 3 Months

Probation Period Compensation- Rs 30000 INR - 35000 INR per Month

Post Probation CTC - 6 to 6.5 LPA

• Eligible Course [B.Com. (Hons.)/B.A. (Hons.) Economics/Both] : All Undergraduates

Our Mission

All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality.

At Better, we are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape our Customer Success function, and help us deliver an 11 star experience to all our customers through a SaaS like Relationship based approach.

Team

We are a team that is maniacally customer obsessed & building products that consumers love. The plumber in chief, Subramanya Sharma (Subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global (8 countries) & creating global high quality products in an increasingly flat world. We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better? Find out more on what we love, how we build products & books we dig.

About the role

● As an initial member of the customer success and operations team, you'll be expected to setup repeatable processes and helping us scale the function as we grow

● High empathy towards customer problems while catering to customer requirements.

● Deliver a 11* customer experience on all touchpoints.

● Handle both pre-purchase & post purchase interaction with the customers

● Partner with the product team to enable ground level learnings and ensure that customer interests are met.

What are we looking for?

● Excellent Leadership Skills through extracurricular activities and strong academic track record

● Excellent problem solving skills and ability to prioritise and multitask items.

● Excellent customer relationship management skills

● Perennial Curiosity to learn and execute new things

● Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different customers.

● You are a self-starter that anticipates requests and doesn’t need a lot of oversight.

● You nurture customer relationships and don't view them as transactional emails/calls.

● You are somebody who shares the same ethos.

Bonus

● You've an interest in education & kids.

● You have interests outside work, in art, music or any performing art.

What is our interview process?

● Form Fill submission

● An initial 30 min call to understand each other at a high level.

● Work on a case study or assignment together to ensure a good match.

● Final call for alignment

• applicants can apply:  https://forms.gle/KpwjDtTCt2pRE97u6
  
• Deadline for receiving applications: September 10, 2021