SPRINKLR

 URL: sprinklr.com/

Sprinklr is a Customer Experience Management (CXM) platform for modern channels helping the world’s most valuable enterprises make their customers happier. Sprinklr is 2,400+ employees strong, valued at $4 billion, and one of the fastest growing companies in the history of enterprise software. Sprinklr is positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organisations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Sprinklr works with more than 1,000 of the most recognised brands around the world, including Nike, Google, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Apple, and more than 50% of the Fortune 50, revolutionizing customer engagement in 75+ countries.

Location: Bangalore

Position: Advertising Product Analyst

Required: The final year 2022 batch - B.com/BMS - Marketing

                         B.Sc - Physics, Chemistry, Statistics, Comp Sc, Mathematics, General

Job Description: Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung, and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way Meet our Advertising Product Success Team!

We ensure that every stakeholder maximises their usage of the platform and understands how Sprinklr can help them achieve their strategic objectives with regards to the Sprinklr’s advertising module. Our main goal is to deliver hands-on client support to ensure customer satisfaction that leads to platform adoption and account growth.Our KPIs are focused on platform consumption & adoption, revenue retention & growth. We never lose a customer, and constantly demonstrate value.

What You'll Do

We are looking for someone who can ensure the following outcomes for every customer:

● Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in advertising through the Sprinklr platform to guarantee retention & customer growth.

● Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

● Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.

● Strategic Advertising Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of

working with Sprinklr.

What Are Your Responsibilities

● Ensure that every customer derives the most value possible from the platform leading to retention.

● Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.

● Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell.

● Act as day-to-day contact for stakeholders in brand, agencies and System Administrators.

● Assist world’s leading brands in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr.

● Proactively identify opportunities to improve operational efficiencies and find suitable campaign entities which could benefit from utilising AI to drive greater ROI.

● Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions.

● Actively make sure you are knowledgeable on native channel’s ad products package.

● Work with clients to improve the paid service itself and its alignment with the client's core business.

● Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows.

● Actively make sure that you are knowledgeable on all Sprinklr software products.

Who You Are & What Makes You Qualified

● Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.

● Analytical mind-set with attention to detail and excellent problem solving skills.

● Ability to think independently and learn as a member of a team.

● Ability to identify and clearly articulate issues clients are facing and plans on how to solve them.

● Ability to work in a highly challenging startup environment by maintaining high standards of customer delivery.

● Intrinsically motivated to tackle unique client use cases, teach clients how to maximise platform performance.

● Ability to interpret industry specific trends across different verticals or lines of businesses.

● Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.

● Strength across navigation through data tools and data analytics methodologies.

● Ability to collate, harmonise and visualise data and present the statistical merit in a business case.

● Demonstrated passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

● 3 or 4-year college / university degree

You Know You're Successful If

● The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.

● Customers add new licenses, modules and services to their package.

● Constantly coming up with new strategies that are adopted by your clients and peers.

● Stakeholders participate in Sprinklr events and case studies.

● Your platform and industry knowledge makes you a trusted advisor both internally and externally.

CTC: Rs. 8.64/-  LPA + 10% variable + RSUs + Insurance benefits + additional benefits

PPT and online test: November 9, 2021

To apply: www.sxccal.edu - Placement Cell - Apply for Campus drive - Dashboard/Notice board

Last date: November 5, 2021