RISE WPU

URL: www.risewpu.com

ABOUT RISE WPU

"RISE WPU" is a Maharashtra Institute of Technology World Peace University (MIT WPU) initiative. It is an exclusive online education platform where innovation meets global academic excellence. At RISE WPU, we view ourselves as more than an education provider, and we believe we are a technological revolution for higher education and professional certification. Under the parentage of MIT World Peace University aim to promote an innovative, technology-first online campus set up with a mission to encourage and empower students across cities, strata and societies to be socially and culturally aware leaders of the world. We are here to transform and propel the fields of technology, medicine, artificial intelligence, advocacy, political studies and more, light years ahead.

Our core belief is that education is the first step to trigger any form of change - small or monumental, on an individual level or for the society, within one’s nation or across the world. Stemming from this belief is our strong focus on making holistic education commonplace for students around the world.

 Location : Pune / Bangalore / Hyderabad

Position: Business Development Associate & Customer Support Associate

Full time / Internship * : Both (Internship and Internship +PPO

Student background: UG/PG (All)

Job Description: Business Development Associate

QUALIFICATIONS & PROFILE

● Bachelor’s degree in any subject area. Preferably from the Engineering stream.

● Basic proficiency in MS Office Suite preferred. Candidates will be expected to have intermediate

Excel proficiency.

● Ability to work collaboratively in a team and create an inclusive environment with people at all levels

of the organisation.

● Effective communication skills: Counsellors should be able to speak, read and write Hindi and English

fluently. Additional Indian languages will be an added bonus.

WHAT YOU WILL DO

You will be the organisation face and the first point of contact for all prospective customers. Driving growth

through the engagement of customers.

Your day to day responsibilities include:

● Building the business development funnel by tracking leads through the entire sales lifecycle.

● Making phone calls, organising product demos, negotiations to close deals and managing the post-

sales relationships.

● Maintaining databases of all interactions with potential clients.

● Analysing datasets given to you to provide feedback to the marketing team for campaign optimisation.

WHO YOU WILL WORK WITH

You will join as an associate and work closely with your manager and head of sales to meet your targets.

You will periodically liaise with the marketing team to give feedback on social media campaigns and SEO

to optimise marketing spend.

You will also work closely with other stakeholders such as tech and product teams to organise demos and

webinars.

Job Description: Customer Support Associate

QUALIFICATIONS & PROFILE

● Basic proficiency in MS Office Suite preferred. Candidates will be expected to have

intermediateExcel proficiency.

● Ability to work collaboratively in a team and create an inclusive environment with people at all

levelsof the organisation.

● Effective communication skills: Associates should be able to speak, read and write Hindi and

English fluently. Additional Indian languages will be an added bonus.

WHAT YOU WILL DO

● Welcome students allocated into the course, explain guidelines, terms and conditions before

proceeding

● Handling administrative queries for 100-150 customers

● Making sure all student queries are resolved as per below timelines

● Email Queries – 48 Hours

● Call Queries – 2 Hours

● Enhance customer satisfaction to achieve 45%+ Net Promoter Score

● Proactively reaching out to 100% students that are allocated on calls and emails every month

● Driving students to complete assignments, quizzes as per course guidelines

● Identifying students low on lecture participation and drive attendance

CTC / Stipend * : Only Internship - 8000 per month, Internship + PPO - 15000 per month for 3 months and 4LPA fixed for PPO + 2.6LPA variable.

Joining date : Immediate Joining

Recruitment process : 1. Screening Round (Call). 2. Personal Interview (Zoom Call with Managers)

APPLICATION

To apply, send your updated CV with the position name in the subject line to

subhodeep.chatterjee@risewpu.com  within 10 days