GODREJ

 For the 2020 and 2021 batch

Godrej Properties is among the fastest growing real estate companies in India, having grown by a CAGRof 20% by booking value in the last 5 years and earned the distinction of being the largest listed real estate developer in India for last two financial years (FY2018 and FY2019). We aim to accelerate this momentum further over next few years and are looking for motivated individuals to be a part of our growth story.

Godrej Properties has a unique Joint Venture based development model which helps us to keep an asset light balance sheet, thereby mitigating financial risks associated with a debt heavy structure, supports independent scale-up of local operations across various geographies and create a strong business development pipeline.

Required: fresh Graduate 2020 and 2021 batch 

Good communication skill, work experience preferred, min 50% marks overall (exceptions are allowed)

Designation:  Executive / Senior Executive 

Department: Sales and Marketing 

Job Description

 This role is responsible for achieving assigned sales targets through augmenting current channel partner base in new geographies & for closing the sales process with appropriate. 

 Qualification and Experience: Fresh Graduate with 3 - 5 years of sales experience. 

 Key Accountabilities - : 

  Channel Partner screening and creating a network of channel intermediaries 

 Screens for potential channel partners, with specific target markets, in consistence with the business requirements 

 Considers factors like size, viability, suitability for target market, management competency, etc of the channel partners 

 Researches on channel partners’ track record, experience, credibility, technical knowledge, etc 

 Maintains the paperwork related to channel partner registration  

 Creates and maintains a database of channel partners 

 

Managing Channel Network 



 Aligns the channel partner with the organization’s long term goals to ensure maximum mutual profitability 

 Develops a roadmap for establishing a smooth and stable working relationship with the channel partner 

 Compares revenue impact vs availability of alternatives while dealing with partners. 

 Follows up with channel partners to meet targets 

 Maintains MIS records of Channel partners’ performance 

 Keeps track of invoices and payments from channel partners

Role Summary: Customer Relation

The incumbent will be the SPOC for all customer communication including collection efficiency, driving NPS, documentation, outstanding reduction, allotment and will be responsible for the agreement registration and coordinating with CRG / Legal team to provide any clarification on agreement clauses.

Role Specifications:

Responsibility Area Key Activities Indicative

Performance

Measures

New customer handholding

Surpassing customer expectations and create a customer delight experience for on boarding and welcoming new customers. Complete ownership of process, prioritize comfort to customers by excellent engagement and relationship management

TAT Creating Customer delight

Customer Centric Approach and ersonality attributes

Handles escalated customer complaints /queries

 Must have inborn skills and mind set for high impact customer service delivery. Impeccable business communication skills – Written and Oral.

Highly energetic, helpful and cordial in approach with abilities to drive collaboration across the functions for meeting customer requirements A pleasing and helpful personality to interact with

Functional skills - Thoroughly knowledgeable of Real Estate products and related processes for ensuring topmost experience at all milestones of customer lifecycle journey from On boarding to Handover

Strong knowledge of Real estate IT platform - ERP and CRM applications. Online tools.

Comfortable with handling data of Sales Admin, Customer Service parameters, Basic analysis of data and handling data queries. Captures customer queries generated through the ‘Sales Force dot com’ (SFDC) Informs and updates customers of the project status Adheres to the process to prepare an escalation matrix to address customer complaints Customer complaints redressal Implements processes that ensure the timely generation of payment receipts to customer, thereby significantly reducing customer queries Handles escalated customer complaints / queries

TAT Effective customer-centric approach

TAT Timely Closures generated via phone calls, emails, or walk-ins Coordination Coordinates between departments and the customer to resolve customer queries, Represents customer queries at the Corporate Office Collections Generates payment advice form basis collections received from customers

Verifies post collections - payment advice, and sends cheques for clearance.

Verifies cheque clearance and updates customer in case of issues e.g cheque bounce etc)

TAT Ensuring timely payments

 Threshold Education Qualification & Experience

 Applicants should be Graduate with minimum 5-7 years of experience in CRM and customer handling in real-estate. 

Functional/ Technical competencies

 The role involves building customer relationship through resolving customer complaints and implementing processes for streamlining turnaround time for redressal of customer grievances, customer escalations and completing sale related documentation updating of the SAP system.

 Must possess a sound level of consumer interaction to understand consumer needs. Coordination and negotiation skill is a requisite.

Godrej Capability Factors

 Market Knowledge – real estate business

 Strong interpersonal skills to be able to drive cross-functional & cross-regional assignments 

 Strong communication and presentation skills 

 An appetite for learning, open mind for innovation, ability to think out of the box  Ability to work in a team and Keen to learn more?

CTC: Rs. 5-6/- lacs pa

Application Link: https://forms.gle/QRWtNHiBo8mxchy6A

Last date: October 15, 2021