NESTASIA

URL: Nestasia.in

Content Writing Associate

Job Description

Nestasia is a home decor and tableware, ecommerce company. We are seeking a ‘Content Writing Associate’ based in Kolkata for a full time role, to help us in creating blog contents as well as writing website content that is centred around the customer. The individual also needs to carry out end to end uploads of products on the website through bulk upload files.

Responsibilities

• To write and check product descriptions for the website • To research and carry out blog content creation based on the products • To create upload files for bulk product uploads on the website • To research titles and keywords through Google keyword research tools • To coordinate with the graphics and media team to carry out bulk uploads on the website and add relevant tags to listings

Requirements (essential)

• Bachelor’s degree • Excellent communication skills • Fluency in English (oral & written) • Self-motivated to work in a start-up environment

Requirements (preferable)

• Two years of start-up experience • SEO knowledge • Social media marketing, content management • Interest in home decor and design

Skills • Creative Writing

Customer Communications Associate

Job Description

Nestasia is a home decor and tableware, ecommerce company. We are seeking a ‘Customer Communication Associate’ based in Kolkata for a full time role, to help us in being the bridge between the customers and the business. The key responsibilities include resolving all customer queries and providing recommendations to customers to get sales.

Responsibilities

• To answer Whatsapp/Instagram chats of potential customers who reach out through the website • To reach out to customers through calls for abandoned carts and get conversions • To resolve customer queries, concerns and issues on Whatsapp chats, calls and social media • To place orders through the website software on behalf of customers • To speak to and assist customers about order confirmation, delivery tracking and delays • To build relationships with customers through active engagement, provide recommendations and be the spokesperson of the brand (develop in-depth knowledge of the website and products to carry out the above) • To gather customer validation through reviews (Facebook, Google, etc. ) • To liaise with the delivery partners to ensure timely delivery and RTO prevention • To manage B2B order requests with potential customers • To meticulously track issues on google docs and strive to resolve them in stipulated time

Requirements (essential)

• Bachelor’s degree • Excellent communication skills • Fluency in English and hindi (oral & written) • Logical thinking • Self-motivated to work in a start-up environment Requirements (preferable) • Google docs, excel, social media savvy • Fast typing speed • Knowledge of Telugu, Tamil and Malayalam is a plus • Interest in Home Decor and design

Skills

• Attention to detail • Strategic Partnerships and relationship building • Communication • Excel and Google Docs

CTC- Rs. 1.5lac-2.4lacs p.a.

Interested students are requested to mail their RESUME at: vedika@nestasia.in within 10 days