URGENT NOTIFICATION

For 2013 pass out batch

I B M   IT

URL: www.ibm.in

Position: GPS - Technical Support

Location: Kolkata

JD: Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Remote Infrastructure support delivery

Perform problem cause analysis

Resolve routine customer problem

Ability to Identify Opportunity & Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.

Ability to meet a set of defined account agent productivity measurements. Mandatory Skills: Understanding of operating systems, Windows 2000/NT/XP configuration options and  troubleshooting Browser Support - Internet Explorer Strong computer skills required   Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN Excellent oral and written communication skills. Excellent customer service orientation Neutral accent Desired skills: Ability to identify basic hardware parts and aware of basic hardware concepts User level familiarity with at least one e-mail client - Outlook, Notes etc.. Skilled in commercially standard software applications and major desktop operating systems. Awareness of basic networking concepts and technologies. Questioning skills /probing skills, as relevant to the issue and level of the caller Require: Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+3)   Fluency In Communications Skills (both spoken and written)/ soft skills

Walking in Interview: February 12, 2014

Time: 9 am to 2 pm

Venue:  IBM India Pvt Ltd
  Millenium City,
  Plot No 62, Block DN
  Sector V, Salt Lake,
  Kolkata 700091

Contact Person: Ayantika Som - HR