Wednesday, March 26, 2014


Role : Associate Account Strategist, Ad Services Team, ICS

Working within the Global Customer Services Organization, you help the wider Global Business
Organization better serve Google’s worldwide user base for our Adwords product.This fast- paced
support and sales team quickly identifies and resolves customer concerns, while also focusing on
adding value on every customer concerns and contributes to the growth of our programs.
In this role, you will hone your problem solving, relationship-building and sales skills, supporting
some of Google's top advertisers and agencies by providing the best possible service via phone, email,
or chat. You will have the opportunity to work with diverse markets and team members across the
globe, sharing your advanced knowledge of Google products and advising Google's clients on the best
strategy for them to achieve their desired results. Among your many attributes, you are a self-starter
who is comfortable with a rapidly changing environment, and you have a strong desire to learn.

Provide outstanding customer service and sales support to Google's customers over phone,
e-mail, and/or live chat. Willing to work in shifts.
Focus on delivering on key results like customer satisfaction, first time resolution, efficiency
and quality metrics.
Add value to every client interaction by up selling the right products/services/features to
Partner effectively with second level escalation teams to solve customer cases that need
specialist attention and care.
Pro-actively develop innovative ideas to drive process, product and support improvements.
Collaborate with Specialists, Engineers, and Product team members on new feature

Minimum qualifications:
Final year (2014 batch) BA/BSc degree or equivalent practical experience.
Speak and write English fluently and idiomatically.

When our millions of advertisers and publishers are happy, so are we! Our team of entrepreneurial, enthusiastic and client-focused team members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are laser-focused on the unique needs of small- and medium-sized businesses -- businesses that often serve an exclusively local audience. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for small businesses of every stripe.

For apply:

 Interested students can apply here latest by Sunday, 30th March 2014 10:00PM.

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