Thursday, January 21, 2016


IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

About the Business Unit we are hiring for: Strategic Outsourcing:
SO brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO). We are currently hiring for the Mobility & Workplace Service desk support unit.

Job Description                                                
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.                                                
Remote Infrastructure support delivery; Perform problem cause analysis; Resolve routine customer problem; Ability to Identify Opportunity & Implement Process Improvements; Ability to meet a set of defined account agent productivity measurements

Mandatory Skills : Strong computer skills; Excellent customer service orientation; Neutral accent                

Location of joining - Hyderabad or Bangalore 
Additional Information:
•        Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening, night and graveyard shifts. Project works 24x7 in various shifts and can vary depending on geographies supported   
•        Candidate should not have any backlogs in order to qualify for the test and interview process

Eligibility Criteria                            
· Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3)
· 2016 Pass outs (with no backlogs)
· No Percentage cut off
Recruitment Process:
1.        Initial screening and assessment of communication skills (In Person)
2.        Voice & Accent assessment (Telephonic or In-Person)
3.        Technical Interview (Telephonic or In-Person)

Campus: FEBRUARY 12, 2016                                        Last date: January 27, 2016

Interested students are requested to register their name through online ( Placement Cell - Registration for Campus Drive).

**** Without Placement Card you are not allowed to sit for the process

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