IBM has been present
in India since 1992. IBM India's solutions and services span all major
industries including financial services, healthcare, government, automotive,
telecommunications and education, among others. As a trusted partner with
wide-ranging service capabilities, IBM helps clients transform and succeed in challenging
circumstances. The diversity and breadth of the entire IBM portfolio of
research, consulting, solutions, services, systems and software, uniquely
distinguishes IBM India from other companies in the industry.
About the Business Unit we are hiring for: Strategic Outsourcing:
SO brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO). We are currently hiring for the Mobility & Workplace Service desk support unit.
Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery; Perform problem cause analysis; Resolve routine customer problem; Ability to Identify Opportunity & Implement Process Improvements; Ability to meet a set of defined account agent productivity measurements
Mandatory Skills : Strong computer skills; Excellent customer service orientation; Neutral accent
Location of joining - Hyderabad or Bangalore
Additional Information:
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening, night and graveyard shifts. Project works 24x7 in various shifts and can vary depending on geographies supported
• Candidate should not have any backlogs in order to qualify for the test and interview process
Eligibility Criteria
About the Business Unit we are hiring for: Strategic Outsourcing:
SO brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO). We are currently hiring for the Mobility & Workplace Service desk support unit.
Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery; Perform problem cause analysis; Resolve routine customer problem; Ability to Identify Opportunity & Implement Process Improvements; Ability to meet a set of defined account agent productivity measurements
Mandatory Skills : Strong computer skills; Excellent customer service orientation; Neutral accent
Location of joining - Hyderabad or Bangalore
Additional Information:
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening, night and graveyard shifts. Project works 24x7 in various shifts and can vary depending on geographies supported
• Candidate should not have any backlogs in order to qualify for the test and interview process
Eligibility Criteria
· Any Graduates (10+2+3) Post Graduates, Diploma Holders
(10+2+3)
· 2016 Pass outs (with no backlogs)
· No Percentage cut off
·
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Campus: FEBRUARY
12, 2016 Last
date: January 27, 2016
Interested students are requested to register their
name through online (www.sxccal.edu- Placement Cell - Registration for
Campus Drive).
**** Without Placement Card you are not allowed to
sit for the process
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